Connecting
Health & Happiness
Through Technology
Comprehensive ePRO device provisioning for clinical trials—from planning and kitting to helpdesk support—so your researchers can focus entirely on science.
End-to-End
Provisioning
We manage the entire device lifecycle—bridging pharma companies, CROs, medical institutions, and trial subjects—through a single, accountable provisioning group.
Planning & Specification
Device selection, kitting requirements documents, and operational specs tailored to each trial.
Logistics & Kitting
Up to 500 devices per month kitted, shipped, and collected with full tracking and checklists.
MDM & Connectivity
SIM provisioning, flexible data plans (2–10GB+), and MDM validation as a licensed telecom provider.
Helpdesk & Follow-up
Direct support lines for sites and subjects, data monitoring, and 24/7 maximum response coverage.
- Delivery Request
- Forecast Integration
- Data Acquisition Report
- Device delivery/return
- Inquiry escalation
- Status reports
- Kitting
- Shipping
- Collection mgmt
- Inquiry handling
- Subject follow-up
- Call reports
Four Core Pillars
Every project is built on four foundational commitments that ensure seamless digital environments for clinical research.
Cost Effective
Nearly 10,000 devices in stock and flexible SIM plans (2GB–10GB+) keep budgets in check without sacrificing quality.
Rapid Deployment
Standardized kitting procedures and abundant resources enable up to 500 devices per month, delivered on time.
High-Quality Delivery
Over 15 workflow designs, rigorous checklists, and worker training guarantee consistent, reliable operations.
Comprehensive Support
Direct helpdesk lines for sites and subjects, data follow-up, custom manuals, and 24/7 maximum response capability.
Implementation
Support (cPhone)
We enable seamless deployment of IoT-driven environments to capture real-world patient data and improve medication adherence across clinical trials, observational studies, and patient engagement programs.
Our end-to-end support covers the full lifecycle of digital health tools—from planning and development to device provisioning, logistics, and helpdesk operations—designed to minimize operational burden and mitigate risk.
Comprehensive Device & Platform Support
Smartphones (e.g., iPhone), tablets (iPad & Android), wearables (e.g., Apple Watch), and our proprietary cPhone—provisioned and configured to trial specifications.
Proven Operational Expertise
5,000+ healthcare devices managed. We ensure smooth onboarding for patients and HCPs, secure data collection, scalable logistics, and dedicated helpdesk services.
Designed for Clinical Efficiency
Frictionless patient participation and streamlined study team management—built for decentralized and hybrid clinical trials.
Proven Across Disease Areas
| Disease Area | Device Type | Device Model | Units | Deployment |
|---|---|---|---|---|
| Irritable Bowel Syndrome | Tablet | iPad mini | 140 | ePRO |
| Allergic Rhinitis | Smartphone/Tablet | iPhone SE, iPad | 470 | ePRO |
| COVID-19 Vaccine | Smartphone/Tablet | DIGNO BX, iPad | 300 | ePRO |
| COVID-19 Therapeutic | Smartphone/Tablet | iPhone SE, iPad Air | 2,000 | ePRO Remote Dx |
| Endometriosis | Tablet | iPad mini | 540 | ePRO |
| Pediatric Atopic Dermatitis | Smartphone | DIGNO J | 150 | ePRO |
| Tuberculosis | Smartphone | DIGNO BX | 320 | ePRO |
| Lung Cancer | Smartphone/Wearable | iPhone SE, Byzasta | 120 | ePRO IoT |
| Insomnia | Wearable | Brainwave Sensor | 90 | IoT Device |
| Insomnia | Tablet | iPad | 470 | ePRO |
| Pediatric ADHD | Tablet | iPad mini | 900 | ePRO Treatment App |
Always Here For You
Multiple support layers ensure nothing falls through the cracks—from kitting to post-trial device return.
Helpdesk Operations
Direct lines for facility staff and subjects. Inquiry handling, data confirmation, progress management, subject follow-up, and detailed call reports.
Manual Creation
Separate, purpose-built manuals for medical institutions and subjects—reducing helpdesk load while improving user confidence and data quality.
24/7 Response Coverage
Maximum response time available 24 hours, 365 days per year. Monitoring and follow-up on data acquisition—especially from wearable devices.
Ready to Digitize
Your Clinical Trial?
Let's discuss how 3H Provisioning Service can streamline your next study—from device selection to last-mile delivery.